WOLVOX CRM - EN

GENERAL FEATURES

* By creating customer lists, multiple operations can be performed in list base.
* By creating campaign definitions, comparisons in amount base can be performed for the campaign plannings and results.
* By creating project and sales tracking records, you can link them with the existing campaigns.
* Sale and custom project record can be created special for the customers/potential customers.
* Survey records can be created, survey entries can be made and survey reports can be taken.
* Activity type, support type, notification way, support status, support priority and sector definitions can be created.
* Meeting, appointment, tasks to do and similar activities can be recorded through organizer feature.
* You can view your agenda and you can watch on which day at what time you are busy.
* You can enable receiving audio and visual warning for your the activities before the time you have specified.
* You can record the technical support you have provided to your customer.
* You can display on the same screen the campaigns your customers involved, service tickets they have received, maintenance services, invoices, delivery notes, offers and order forms.
* You can create activity record by displaying seperately the client records and customer records from Wolvox Hotel program.
* You can instantly create activity record for your customes calling through Caller ID Support.
* You can report customer lists, campaigns, projects, sales monitors and activities.
* You can get various reports like Customer profitability, customer and product common relation, top selling products, cross sales, top selling customer in product base, top selling country, city, disctrict, top selling products in sales person base and etc.
* By applying customization to the various reports you can select the values you want to see and create different reports according to your need.
* You can restrict displaying and accessing the records in the systems with multiple branches by creating branch definitions.