18 October 2022
Today, it is of great importance that customer requests and needs are structured in a way that provides high satisfaction. However, in line with this importance, the efforts of the enterprises to plan and develop the goods suitable for the wishes and needs of the customers, to price them, to promote them and to make them ready for use with effective distribution channels may not always be sufficient alone. Therefore, you can safely use TaskPano for monitoring technical service processes and increasing customer satisfaction.
Therefore, the sales process does not only cover the moment of purchase. It is important that the marketing processes continue after the sale in order to ensure the continuity of the sale. Therefore, the development of the after-sales technical service department will directly contribute to the increase in the number of customers and customer satisfaction.
What Can Be Done to Increase the Quality of the Technical Service Unit?
- You can manage the process successfully with the employment of expert and trained personnel in the field.
- You can use a service program so that the Technical Service processes are not disrupted.
What is the benefit of using a Technical Service Program ?
- Using the technical service program; You can easily keep track of your customers, their contact information and their interactions with your company. You always keep customer information up-to-date, and you provide a more effective service to your customer because you keep track of previous services received from you.
- Provides more accurate information; you make correct directions.
- You can follow up more easily by creating daily and monthly business calendars.
Thus, you will both increase the quality of the communication you have with your customers and provide them with better service. You can easily view previously provided services
Program Suggestions You Can Use for Technical Service
WOLVOX Service Management : The Service Program is part of WOLVOX ERP and is fully integrated. WOLVOX Service management can be considered as the first option among the programs you can use for technical service follow-up. This system offers you a wide range of action and reporting opportunities while managing your business. Using the WOLVOX Service Management program
- You can specify a fixed transaction fee by defining the transactions and services you provide,
- You can define the brands and products you provide service to and add them to your clients, and specify which products you can receive service from,
- You can define service ticket statuses, provide automatic e-mails to clients in case of status changes,
- You can define service packages, specify the actions to be taken and the spare parts to be used when the defined packages are used,
- You can make the service vehicle definitions and determine responsibles for vehicle,
- You can report the workload of the personnel who are resposible for vehicle by selecting the vehicle in the service ticket, and perform the work plan according to the personnel and vehicle workload,
- By creating service groups, you can select groups in service tickets, and make use of these groups in reporting,
- You can specify external service operations, (if the service is provided in a business other than your business),
- You can print the entry and delivery record,
- You can benefit from maintenance date warnings by issuing a service maintenance contract.
- You can review the WOLVOX Service Management Program via the link, or you can provide information by creating a registration via this form.
TaskPano Job Tracking Program : It is a process tracking program in which job tracking, project management and task processes can be tracked. With the TaskPano job tracking program, you can assign tasks to your entire team; You can see the report and deadlines of the jobs, you can see the jobs assigned to you, and you can easily keep the reports of all jobs within the relevant groups.
With the TaskPano job and task tracking program, you can easily direct and track the right team for your customer who wants technical service. With the location information added to the task cards, you can reach the right location on time. You can check the work that needs to be done with the checklist; You can complete the job on time by viewing the deadline.
With the TaskPano job tracking program, you can add alerts and reminders for completed tasks, and organize all your work from anywhere with the cloud infrastructure.
You can use TaskPano right away by signing up for free through this form.